FAQs

Q1,How did I trust your company? 

A: We are gold suppliers from Alibaba, we have good reputation in this area.

You can trust us, also can trust Paypal.

Q2, How long will you ship out the goods after i place the order on you?

A: We will make the shipment within 24 hours after your order is confirmed if it is standard order.

If it is customization order, the lead time depends on your exact requirements.

Q3, After I get the products defective, what kind of service will you support?

A: First contact us, tell us about the problem.

Second, send the products back, we will help to fix it. 

We support 24 months warranty, any problem catch me online, we can give you good solution way. 

We want to do long term business with you not just for 1 day 1 time. Trust us, we will give you good service.

Q4, I worry about the tax(duty) from the customs, what can I do?

A: Most people choose DHL or FedEx to transport goods. 

so there may be some tax on it. About the tax, more detail contact me.

Q5, Will my products arrive safely ?

A: We do business for long time, we have a lot of experience for this. All the customers get the products from us. we can provide records to show you.